For the most part , chic me is a good app. They will SOMETIMES refund if the wrong item was sent out/broken, but Ive mostly received automatic refunds for parcels getting lost. Lost items have happened at least 3 times with this app, and I have been sent the wrong items 3times and one broken item. One complaint I would say is some vendors dont even check to see what they send out specifics wise. They just send you whatever they have in the pile which is sad. I have decided not to purchase anything else until I receive everything else I have ordered. Until then , aliexpress is my shopping venue. Chic me could use a little specifics work on their vendors . Sad to say , just being honest. Oh yeah one more thing: when you ask for a refund for the wrong item being sent, they start to ignore you. Not cool!